The OCZ Guarantee

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Satisfaction Guarantee

If you are not completely satisfied with your purchase from One Care Zone, you can return your item(s) for a refund or exchange within 5 working days from the date of delivery. Please see our Return and Exchange Policy for terms and conditions.

On-Time Guarantee

We promise that your item(s) will be delivered within the time slot you have specified. Otherwise, we will refund you the delivery charge (if any).

However, we will not be liable for any late delivery of orders under any of the following circumstances:

  1. The recipient was not present at the specified time;
  2. The address provided was incorrect.

Competency Guarantee

Our service providers are qualified personnel selected for their compassion and commitment to their processions. They are committed to providing quality and competent service to you.

Nurses: Our Nurses are registered or enrolled with the Singapore Nursing Board and have extensive nursing experience.

Nursing Aides: Our Nursing Aides have nursing degrees from their country of origin, are experienced in long-term healthcare and have 24-hour access to our nursing team.

Physiotherapists & Occupational Therapists: Our Therapists are qualified in Singapore and have extensive therapy experience.

Nutritionist: Our Nutritionist is accredited by the Singapore Nutrition and Dietetics Association and is experienced in geriatric nutritional meal planning and development.

On-Time Guarantee

If our service personnel do not arrive within 20 minutes of the specified time, we will give you a $10 voucher which you can use to purchase products or services on our website.

However, we will not be liable for late delivery of services under any of the following circumstances:

  1. The recipient was not present at the specified time;
  2. The address provided was incorrect.

Peace of Mind Guarantee

If you have purchased a service package and are not able to utilize fully or partially the service package due to extenuating medical circumstances, we will refund you the unused portion of the service package according to the terms in the Conditions of Service.